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What you're not realising is that they are too busy with people cancelling, and that is why you can't get through.
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Churn has never been better actually. Even Non pay is pretty good unlike the market model.
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I tried disconnections - no one manning the phones there (presumably - "not signed in" was the automated message).
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As if a whole department including hundreds of normal Customer Care that are cross trained were all signed out.
Obviously a fault and by the sounds of it the IVR was trying to connect you to an individual extension not a hunt group. They took plenty of calls.