Originally Posted by rossdagley

I tried disconnections - no one manning the phones there (presumably - "not signed in" was the automated message).

I tried changes to packages (as technically leaving is a fundimental change to the package) - got the hang up from the girl who didn't want to help.

Perhaps give me a direct dial number for you and i'll comment first hand on your excellent customer service - until then, I can only comment on the service I've received from the other members of VM's team - crud service, crud customer "care" and lies from the very top to the bottom feeding poor souls who answer the phone and are paid a princly sum for passing on the BS the marketing department dreams up.

I'm still waiting for my fibre optic broadband connection. And when it arrives, I'll be expecting an unrestricted service too. Oh don't even get me started on the lies VM keep rolling out.

I may turn more than a little blue if I hold my breath though, I suspect...

---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------



I thought that was rats leaving the ever sinking ship of VM?