Quote:
Originally Posted by darthlinux
What you also have to realise is that most customer choose the wrong option just so they can through to someone
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I tried disconnections - no one manning the phones there (presumably - "not signed in" was the automated message).
I tried changes to packages (as technically leaving is a fundimental change to the package) - got the hang up from the girl who didn't want to help.
Perhaps give me a direct dial number for you and i'll comment first hand on your excellent customer service - until then, I can only comment on the service I've received from the other members of VM's team - crud service, crud customer "care" and lies from the very top to the bottom feeding poor souls who answer the phone and are paid a princly sum for passing on the BS the marketing department dreams up.
I'm still waiting for my fibre optic broadband connection. And when it arrives, I'll be expecting an unrestricted service too. Oh don't even get me started on the lies VM keep rolling out.
I may turn more than a little blue if I hold my breath though, I suspect...
---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------
Quote:
Originally Posted by Gary L
What you're not realising is that they are too busy with people cancelling, and that is why you can't get through.
I've just heard on the news about a convoy going down the motorway. sounds like the extra staff are on their way!  |
I thought that was rats leaving the ever sinking ship of VM?