[moaningmags]

Originally Posted by rossdagley

I think just figured out VM's master-plan method of keeping subscribers:

Phoned 150:

12:30 - navigate phone menu to "thinking of leaving" to get automated "the person you are calling is not signed in"

Sounds like an issue with their phone system.

13:15 - navigate phone menu to "changes to package" - woman answers who asks for the landline number - I tell her I can't remember it (honestly cant!) as never use it, she sighs and hangs up.

You never give out your home phone number or write it in when filling in forms?

13:20 - navigate phone menu to "thinking of leaving" again - same message.

So it would appear VM's customer retention plan is to simply cut-off anyone calling to cancel services.

Another nail in the VM coffin for me. Good riddance to bad rubbish. Looks like I'll have to write to you - I'm tempted to send the letter recorded delivery, but wonder whether there'll actually be anyone in the office to bother signing for the letter....

General Enquiries,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea.
SA7 9ZJ

or

Complaints,
Virgin Media,
PO Box 333,
Matrix Court,
Swansea.
SA7 9ZJ

Or the complaint form found at:-
https://help2.virginmedia.com/assets...intformCZ.html