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rossdagley · 29-09-2008, 14:28

I think just figured out VM's master-plan method of keeping subscribers:

Phoned 150:

12:30 - navigate phone menu to "thinking of leaving" to get automated "the person you are calling is not signed in"

13:15 - navigate phone menu to "changes to package" - woman answers who asks for the landline number - I tell her I can't remember it (honestly cant!) as never use it, she sighs and hangs up.

13:20 - navigate phone menu to "thinking of leaving" again - same message.

So it would appear VM's customer retention plan is to simply cut-off anyone calling to cancel services.

Another nail in the VM coffin for me. Good riddance to bad rubbish. Looks like I'll have to write to you - I'm tempted to send the letter recorded delivery, but wonder whether there'll actually be anyone in the office to bother signing for the letter....

29-09-2008, 14:28	#1
rossdagley Inactive Join Date: Jul 2008 Location: Welwyn Garden City, Herts Services: SkyHD (Sky World) VM BB XL VM TV XL (V+) Posts: 64	Abysmal "customer support" I think just figured out VM's master-plan method of keeping subscribers: Phoned 150: 12:30 - navigate phone menu to "thinking of leaving" to get automated "the person you are calling is not signed in" 13:15 - navigate phone menu to "changes to package" - woman answers who asks for the landline number - I tell her I can't remember it (honestly cant!) as never use it, she sighs and hangs up. 13:20 - navigate phone menu to "thinking of leaving" again - same message. So it would appear VM's customer retention plan is to simply cut-off anyone calling to cancel services. Another nail in the VM coffin for me. Good riddance to bad rubbish. Looks like I'll have to write to you - I'm tempted to send the letter recorded delivery, but wonder whether there'll actually be anyone in the office to bother signing for the letter....