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Gary L · 29-09-2008, 11:33

They are throttling out of hours.

Hi Jillian,

It would appear you have been STM'd outside of the monitoring period, I have raised this up to be investigated for you and requested that you be moved back to the correct service as soon as possible. The reference for this issue is F000808194.

this is happening all too often now and shouldn't be going on. the times of STM are set and shouldn't be activated before the start time.
you wouldn't get off peak and peak times going wrong on your phone calls, so why is STM any different. is it because it's not activated by a person downloading over their limit, but activated randomly when it's needed on an overloaded UBR?
yes.

The strange thing about this is that support are saying that they can remove the STM from the persons connection. where before they said that if you are STMd they have no way of removing it!
so looks like if you are STMd incorrectly they are able to remove it when you phone them up. and I bet they say they have no way of doing it.

29-09-2008, 11:33	#13
Gary L cf.mega poster Join Date: Sep 2007 Posts: 16,324	Re: Definitely something going on here. They are throttling out of hours. Hi Jillian, It would appear you have been STM'd outside of the monitoring period, I have raised this up to be investigated for you and requested that you be moved back to the correct service as soon as possible. The reference for this issue is F000808194. this is happening all too often now and shouldn't be going on. the times of STM are set and shouldn't be activated before the start time. you wouldn't get off peak and peak times going wrong on your phone calls, so why is STM any different. is it because it's not activated by a person downloading over their limit, but activated randomly when it's needed on an overloaded UBR? yes. The strange thing about this is that support are saying that they can remove the STM from the persons connection. where before they said that if you are STMd they have no way of removing it! so looks like if you are STMd incorrectly they are able to remove it when you phone them up. and I bet they say they have no way of doing it.