Quote:
Originally Posted by Delta Whiskey
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I can't really comment on their home lasers, but Lexmark's workgroup lasers have bad reliability. At work, we needed an A3 Colour Laser and (against my advice), we bought a Lexmark C910n (the n is for Network).
This was about 4 or 5 years ago. 2 years after we bought it, the Duplex (double sided) printing unit failed. Even though all that had failed was a small optical sensor, Lexmark would not sell us or our maintenance company the parts. They would only sell a new duplex unit at a cost of around £400-£500. We simply removed the unit.
The printer had an above average (we have HP Laserjets older than this printer which have never needed a technician) amount of repairs including one motherboard replacement until eventually it failed last year, and our maintenance company contacted Lexmark who said it would need a major refurbishment. So, we retired it and bought a Colour A3 laser from HP. The Lexmark printed around 1,000-2,000 pages a month, which is well within it's design specs.
Ironically, although it got moved to another lab because it didn't do A3 and was too slow, the HP Color Laserjet that the Lexmark replaced is still going strong.
Not saying all Lexmarks are bad. I've had a Lexmark z605 inkjet that, while it is a little expensive to run for anything more than the odd printout (which is all I need it for), it seems to have been quite reliable.