Cable Forum - View Single Post

DJ_Nik_Gnashers · 28-09-2008, 15:19

I posted here a few weeks ago about my extremely slow upload speeds, and after 20 phone calls to VM and an engineers visit with no resolution, I decided to leave VM.
I wrote a hand written letter to VM complaints outlining my past 6 weeks of problems and asked for a reply with information about cancelling my contract (as I had upgraded to 20MB cable which you cannot cancel for 3 months according the VM site).
As if by magic, the following day my upload speed was back to normal 700+ kilobits per second, even tho I had no reply from VM to my letter.
It has remained constantly over 700 kilobits per second 24/7 for the past four weeks.
On friday night I noticed websites suddenly v slow to load, so did a couple of speedtests from various sites, and although my downspeed was normal, my upspeed had dropped to an average of 15kilobits per second. It has remained like this since.
My enquiery to the technical bods here: would you place a guess that this is traffic management or a service fault ?
I am a DJ who sends a 192 kilobits per second mp3 stream out from my PC, to a shoutcast server in germany, and that supplies the audio for the internet radio station I play on. I only stream for 2 hours 3 times per week. The total bandwidth I use does not come close to the limits at which traffic shaping is introduced as per the fair use policy on VM website. I am confused because it is only upload speed which is drastically cut, my downspeed is unaffected.
Do VM think my mp3 stream is file-sharing ?

28-09-2008, 15:19	#1
DJ_Nik_Gnashers Inactive Join Date: Aug 2008 Location: Lincoln Services: VM 20MB cable (XL) Posts: 43	traffic management or virgin fault ? I posted here a few weeks ago about my extremely slow upload speeds, and after 20 phone calls to VM and an engineers visit with no resolution, I decided to leave VM. I wrote a hand written letter to VM complaints outlining my past 6 weeks of problems and asked for a reply with information about cancelling my contract (as I had upgraded to 20MB cable which you cannot cancel for 3 months according the VM site). As if by magic, the following day my upload speed was back to normal 700+ kilobits per second, even tho I had no reply from VM to my letter. It has remained constantly over 700 kilobits per second 24/7 for the past four weeks. On friday night I noticed websites suddenly v slow to load, so did a couple of speedtests from various sites, and although my downspeed was normal, my upspeed had dropped to an average of 15kilobits per second. It has remained like this since. My enquiery to the technical bods here: would you place a guess that this is traffic management or a service fault ? I am a DJ who sends a 192 kilobits per second mp3 stream out from my PC, to a shoutcast server in germany, and that supplies the audio for the internet radio station I play on. I only stream for 2 hours 3 times per week. The total bandwidth I use does not come close to the limits at which traffic shaping is introduced as per the fair use policy on VM website. I am confused because it is only upload speed which is drastically cut, my downspeed is unaffected. Do VM think my mp3 stream is file-sharing ?