Originally Posted by johnlfitz

That's been my intention each time I've phoned ..... but never managed to get through to someone that did !

---------- Post added at 13:19 ---------- Previous post was at 13:08 ----------

Just had call from 'the wife' - Virgin Media engineer has fixed it !

She actually put the engineer on the phone and he advised that the signal was weak and that he'd gotten it boosted. He also changed something on the pipe in the house (lessen the signal) and all working now.

I asked the engineer whether he thought it was red herring or a big coincidence that the voice message on the VM broadband fault line stating the OL8 region having a fault seemed to coincide with my connection not working at all since Tuesday ......... he said that there may be been a small blip in the area on Tuesday but that 'they' often don't change the message frequently enough when it's fixed. Seems too coincidental to me ........

On the other hand, fair play to VM, they've come out and fixed the issue. My only beef is that the call centre staff don't seem to be informed enough / often enough to be able to actually help customers.

Cheers

John