Originally Posted by Kazzie

Hi again

My Sis still doesn't have broadband. She has been on to VM 3 times today (and cut off twice!) and has been told that her modem must be faulty and that they will send out another.

She was also told that this is a common issue once a customer who has been disconnected is reconnected. Has anyone else heard of this?

The modems 'ready' light is now coming, and staying on. We are able to ping the servers but not a website (tried bbc.co.uk). When she turns on her pc she is taken to a VM page saying something like 'your registration is not yet complete - please power off your PC and Modem and restart your PC to complete registration'. When she restarts she just gets taken back to the same page.

Does anyone else think it's possibly not the modem at fault, but a seperate issue relating to the disconnection? I fear that the problem will remain even with a new modem.

---------- Post added at 20:21 ---------- Previous post was at 20:03 ----------



Hi moaningmags

We have been over her modem and there's no name on it anywhere. When she spoke to VM today thay just asked her if she had the black one or the Grey one! (she has a Black one).

There is 5 lights on it. The 'Ethernet', 'Sync', and 'Rdy', which are all on and solid, and the 'Send' and 'Recieve' which are both off.

The IP addy is 86.15.*.*

Hope this helps!