Cable Forum - View Single Post - ANGRY: Manchester / Oldham broadband down since Tuesday (OL8 + SK6 areas)

johnlfitz · 25-09-2008, 11:51

If is true that the 5-day SLA is average (or better than average), then the issue here then is the frequency of outages.

This kind of thing is happening every couple of weeks and whichever way this is painted, it's poor service.

Having had VM (previously NTL) broadband for around 7 years previously (in Burnley) in can count on one hand the number of times that the internet connection was down. 11 months in Manchester and it's down every few weeks, ranging from hours to days (as per the current outage).

I'm paying for a service that I'm not getting. It's not acceptable and VM need to realise this.

25-09-2008, 11:51	#10
johnlfitz Inactive Join Date: Jan 2006 Posts: 29	Re: ANGRY: Manchester / Oldham broadband down since Tuesday (OL8 + SK6 areas) If is true that the 5-day SLA is average (or better than average), then the issue here then is the frequency of outages. This kind of thing is happening every couple of weeks and whichever way this is painted, it's poor service. Having had VM (previously NTL) broadband for around 7 years previously (in Burnley) in can count on one hand the number of times that the internet connection was down. 11 months in Manchester and it's down every few weeks, ranging from hours to days (as per the current outage). I'm paying for a service that I'm not getting. It's not acceptable and VM need to realise this.