Hi all
We would appreciate it if someone could give us some advice please!
My sister had her cable tv/phoneline/broadband cut this morning after not paying the bill. She paid it this afternoon and her services were supposedly restored a couple of hours ago. She has cable tv and phone but no broadband.
She rang Virgin and was told that everything had been restored and that she should have her broadband back as well.
We have tried to 'ping'
www.bbc.co.uk with no reply. We have also tried powering off the modem/pc etc. We tried to reinstall it using the original broadband cd but got 'Error code 9 - installation problem has been detected -failed to ping'.
Her OS is Win ME and she connects using an ethernet cable via a cable modem.
Is there anything else we can try to get it back please.