Originally Posted by keefie

I talked to an indian sounding guy and he didnt go through all the rebooting business, he went straight to to sending me a new modem. He says my old one cannot support the 10 Mb/s speed I now have - i guess it got upgraded 10 days ago leading to the drop in speed here.

Thing is, if VM know that my modem wont work with 10 Mb/s why dont they send me a new one BEFORE they upgrade my speed?