whydoIneedatech

You need to call Tech Support as that modem requires replacing, we usually replace them as a matter of course but that does appear faulty even though the power levels and frequency are fine.

Also you are on 4mb at the moment and it will really struggle when you get the 10mb upgrade.
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Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
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