Nobody in India seems to have a clue what's going on though, that's the annoying thing. It's "under investigation every time I call". It all worked fine for 4 months, so I have no idea what's going on.
No idea if I'm paying for it or not - CS reckon that once it's resolved I'll receive some credit, but who knows how much that will be.
Pity there's no route through to tech support in UK...unless someone knows a secret