Cable Forum - View Single Post

CIS · 19-09-2008, 21:38

Its still not good enough, that when you call into see if there is anything wrong in the area, even after they have had lots of reports, pointing to that very fact. They still do not update the automatic message or the website to indicate there might be a problem.

48 hours after the problem starts, Virgin update the customers, this is my only experience of virgin.

It screams of a "backs against the wall and hope for the best” approach. It’s like they know it’s a problem, but if they keep hush about it, no one might notice until they get it sorted.

19-09-2008, 21:38	#25
CIS Inactive Join Date: Aug 2007 Posts: 72	Re: Can't Get on Some Sites* Its still not good enough, that when you call into see if there is anything wrong in the area, even after they have had lots of reports, pointing to that very fact. They still do not update the automatic message or the website to indicate there might be a problem. 48 hours after the problem starts, Virgin update the customers, this is my only experience of virgin. It screams of a "backs against the wall and hope for the best” approach. It’s like they know it’s a problem, but if they keep hush about it, no one might notice until they get it sorted.