Thread: Connection intermittently stopping for the past few weeks - NG10
View Single Post
Old 19-09-2008, 20:42   #8
whydoIneedatech
Guest
 
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
Re: Connection intermittently stopping for the past few weeks - NG10
Quote:
Originally Posted by richo View Post
Thanks everyone, since I have been running my connection directly to the modem and not through the linksys router my connection hasn't died once.

So it could be a problem with my router, or it could be pure coincidence that it hasn't died yet, I will probably test it for a day or so. If it goes again I will phone the virgin help line. When I phone them should I quote any of the upstream or downstream figures?

Thanks for all the help
I would call up Tech Support and just tell them you are suffering with connection problems and you think that the modem has seen better days and you keep having to constantly reboot it all the time to regain your connection, be connected direct and do not mention that you have a router and they should send out a new modem.

All the power levels are within the operational parameters for an NTL connection.
  Reply With Quote