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Raistlin · 19-09-2008, 19:16

When you connet the modem and computer do you get a light on the card itself (probably right next to where you're plugging the cable in)?

I would imagine you should also get a light on the modem to say that it's connected via Ethernet (have to confess that I don't have a cable modem so I can't say for sure).

Have you tried a different cable?

If you go to Start > Control Panel > Network Connections can you see if the network connection in there is enabled/disabled? Also have a look at the 'status' and see if you're getting an IP address when connected to the modem.

I would also try pinging the modem when it's connected. Start > Run > CMD. Type:

Code:

ping <modemIP>

And hit enter.

The problem is that I can't remember what the IP of the modem should be

, hopefully someone else will be along soon who can tell you (and possibly offer some more advice).

19-09-2008, 19:16	#6
Raistlin Inactive Join Date: Feb 2004 Location: There's no place like 127.0.0.1 Services: Depends on the person and the price they're offering Posts: 12,384	Re: Virgin Ethernet Connection. When you connet the modem and computer do you get a light on the card itself (probably right next to where you're plugging the cable in)? I would imagine you should also get a light on the modem to say that it's connected via Ethernet (have to confess that I don't have a cable modem so I can't say for sure). Have you tried a different cable? If you go to Start > Control Panel > Network Connections can you see if the network connection in there is enabled/disabled? Also have a look at the 'status' and see if you're getting an IP address when connected to the modem. I would also try pinging the modem when it's connected. Start > Run > CMD. Type: Code: ping <modemIP> And hit enter. The problem is that I can't remember what the IP of the modem should be , hopefully someone else will be along soon who can tell you (and possibly offer some more advice).