Originally Posted by D.Casey

Im still having exactly the same problems on the same UBR I think the more techs that get called out they may actually start to believe there is a problem with it.

Im not going to give up as its unfair how people on this ubr are getting treated, I do sympathise with the techs to some degree as they say they cant diagnose a problem unless its happening whilst they are there. and the problem only really happens daily between 7.30-10pm (sometimes a little earlier).

I guess a 4-7pm tech may be able to see something.

Its a shame the indian call centre people forget to do a detailed report/checks as both the techs ive had out have phoned up and requested the information.. & found the indian call centre guys have recorded nothing. Its really annoying as ive phoned up about the problem atleast 14 times this last month.