Having contacted VM lots of times someone finally called back and left a message on our answer phone telling me there is a problem in my area and to note down the times that it all goes titsup and they will look at getting me some money refunded.
OK that sounds good, until i ring back with some dates and times, i ring 150 to start with and some girl on the other end tells me she is new and cannot deal with my problem as she is still learning or something or other after i had explained my situation to her, she informs me that maybe someone in faults can help me, after being transfered to faults and trying to explain to the guy on the other end what i have been told by an VM representative who has rang me and left a message i am totally ignored by this person who tells me that there are infact "no issues" in my area and that he wants to run some tests on my connection
i inform him that i am at work, my modem is turned on but that is all, i am told to ring back when i can access my PC also and he can then do the tests, which he will then no doubt tell me the same as every other time i have rang and they have "tested" my connection.
i am now back infront of my PC but i would sooner repeatidly slam the car door on my hand than ring up these unhelpful idiots who do not seem to have the ability to listen to what i am saying or think i am just lieing about VM phoning me.
and to top it all off i have just done a speed test from the FTP VM/BY site with the game demos that people keep saying to use, see attachment for my amazing speed! -- well i would add the screen shot as an attachment but it doesnt seem to want to upload to the site, ill do it later