I know of several people haiving the same problem. Yet the tech support from Virgin seem to think its my PC and have had me restart my PC twice, ran it in safe mode and constantly being told its not their fault.
As a IT degree student being told to turn it off and is stupid!
I have somehow managed to get a free wireless modem sent out to me though
I rang back and this time was told their is a local fault-at first i was told their is no locad fault and its my PC. It should be fixed in the next few hours. However the customer service is not to nil!