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Originally Posted by BenMcr
As I have already said, I am not against Virgin offering more than one modem per account. But it has to be consistent, and all support, sales, install and cutomer staff trained on it.
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From what i recall, everyone apart from call centre staff knew/trained on it, which is weird really.
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The number of times when it was done unofficially on ntl, install engineers would cut services to someone else in the property because they were not expecting two sets of active services
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Most engineers were smart enough to ask, kelly contractors on the other hand
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That isn't the billing system screwing it up. It will be agents going 'why are there two broadband accounts, we don't do that, I'll fix it'
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Nah, it's the billing system, checked it myself.