As I have already said, I am not against Virgin offering more than one modem per account. But it has to be consistent, and all support, sales, install and cutomer staff trained on it.
The number of times when it was done unofficially on ntl, install engineers would cut services to someone else in the property because they were not expecting two sets of active services
---------- Post added at 23:34 ---------- Previous post was at 23:33 ----------
Quote:
Originally Posted by TraxData2
That's funny, as i know a few who still have 2 connections under one household and the new billing system constantly screws it up  |
That isn't the billing system screwing it up. It will be agents going 'why are there two broadband accounts, we don't do that, I'll fix it'