Quote:
Originally Posted by BenMcr
Ok let me be completely clear on this once and for all. And I asked the Housefiles team in VM to confirm this is correct.
Where ntl have previously set up multiple accounts, even though it is only one address, at the moment these may continue if Sales aren't paying attention. However when these multiple accounts addresses are identifed, the duplicates are being closed. Eventually none of these will exist.
Where there is an address with one account, additional accounts WILL NOT be set up unless it has been split into Flats where each has it's own front door and bathroom (therefore being classed as a seperate dwelling and not houseshare/bedsit)
Even where the address is multiple flats, a new address will only be created after a site survey to confirm serviceability. It would also be verified against the Royal Mail database
The days of 'Oh we'll just create a Room 1' are VERY over!
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so the official Virgin Media stance is currently "incompetence rules the day",
and
they are actively going to remove these existing sources of real income eventually.
they are doing this without giving a viable or wanted replacement the paying Virgin Media consumer might want to pay for in its place
so due to this restated official incompetence policy,
ANYONE thats paying Virgin Media for more than one single cable modem BB connection in ANY single property
needs to start replacing these cable modems with other viable Broadband options from other vendures As Soon As Possible, or run the risk of loosing their current broadband connection for good.
dont you think you should be having a very serious word or two with upper management there Ben ? as you seem to realise they are all showing massive incompetence with an official remove the income policy like that.
who in their right minds throws away REAL
existing regular core company income
for no reason whatsoever ,other than to clean up an accounting database that perhaps cant be expanded to cope due to someone specing it wrong (incompetence)in the first place
what incompetent manager speced this newest VM accounting package in the first place and didnt allow for the old never mind any of the new forms of income Vm might want to bill customers for later ?
do the virgin media shareholders know about this incompetence in these high places ?, what do/would they think