Originally Posted by BenMcr

Ok let me settle this once and for.

Where ntl have previously set up multiple accounts, even though it is only one address, at the moment these may continue. However when these multiple accounts addresses are identifed, the duplicate are being closed. Eventually none of these will exist.

Where there is an address with one account, unless it has been split into Flats where each has it's own front door and bathroom (therefore being classed as a seperate dwelling and not houseshare) additional accounts WILL NOT be set up

Even where the address is multiple flats, a new address will only be created after a site survey to confirm serviceability.

The days of 'Oh we'll just create a Room 1' are VERY over!