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CrowmanUK · 17-09-2008, 20:44

The big problem is if your 3rd party software said you shouldnt be stm'd and you were and rang up virgin to complain they'd just turn around and tell you that your monitoring software must be in error. If they did show usage rates on a web interface there would be no uncertainty and we could put the old "stm'd out of hours" to bed once and for all. While we dont have access to the figures that VM are holding we can't argue a case that you have been wrongfully stm'd.

17-09-2008, 20:44	#100
CrowmanUK Inactive Join Date: Apr 2008 Posts: 165	Re: Pathetic excuse. The big problem is if your 3rd party software said you shouldnt be stm'd and you were and rang up virgin to complain they'd just turn around and tell you that your monitoring software must be in error. If they did show usage rates on a web interface there would be no uncertainty and we could put the old "stm'd out of hours" to bed once and for all. While we dont have access to the figures that VM are holding we can't argue a case that you have been wrongfully stm'd.