Also as for Virgin Media not applying "Compensation" that is quite true.
Virgin Media do not compensate a customer, there is a difference between compensation and Good Will Guesture.
A good will guesture is an act of good will towards a customer and showing they are valued.
A refund for a service is not an act of good will guesture but a refund for a service they have not received, this is MANDATORY since a company should not benefit financially from failing to supply a service they are charging for. (LEGALLY)
Compensation is for the loss of finances or property.
The customer in the case of Virgin Media never looses out financially or any property, because....
a) The equipment belongs to Virgin Media not the customer, therefore replaced and in the case of faulty services...
b) The services are refunded for the number of days affected as per the T&C in full 24hrs periods.
In exception to property damage caused by installers to which in this case the Installers TM will asses the damages and have an independant company asses the damages and VM will pay the independant company for the repairs, the customer only gets back what they originally had no extras.
For those saying they work from home or have a business and relly on the services being used for their business means the customer is in breach of their contract since all customers at Virgin Media have a RESIDENTIAL CONTRACT which is subject to paying RESIDENTIAL FEES.
Those using it for business purposes need to have services supplied by NTL:Telewest Business and be subject to business rates which include compensation for failed services.
So try telling me something I didnt know and maybe ill take you a little more seriously
---------- Post added at 17:11 ---------- Previous post was at 17:08 ----------
Quote:
Originally Posted by Sirius
My god this is worse than war and piece.
Instead of boring the hell out of us. Why don't you just get your lawyer involved and give us all a rest. |
Lol i do tend to go on, mainly with this guy as hhas inside knowledge and trying to argue otherwise with me,
Dont need a lawyer at this point because a disconnection is in place, calls online for people to make up their own minds of the company and ofcom will be informed if no outcome by the 30th September.
As a whole I got nothing to loose.