Quote:
Originally Posted by BenMcr
So let me get this right.
You left the company before it became Virgin Media, and then tried to tell people how to do their jobs over a year later? Did you not consider at all that company policy and procedure may have changed in that time?
No wonder no-one was in any mind to help you more than the process says.
Why on earth did you think it was ok to ignore a letter sent to you warning of High Usage. Would it not have been better to talk to Virgin then?
As for what you 'know' Virgin can do, it is severely out of date. What you tried to get the Credit Services team to do is not current policy and would likely cause the agent to get pulled into a meeting with their manager
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Because if you read the bottom half of the message I have already been confirmed by staff they could have done what I said and what I had said I was right on
Yes I do take into consideration changes that take effect
Hence why I dont offer support on prices etc on here any more
However all the information I hit them with was confirmed first was STILL the same now as it was back then
So again Virgin Media have no excuse, Read and listen to what is being said.
Over 10 people over the phone have agreed with what I said and people online who I speak with still at VM
And ignoring the letter had no effect on restricted all the services as it took effect 2 days after the phone call received from VM High Usage
A work order goes thought within 24hrs unles its Future Dated, to which the person could have then cancelled if felt it wasnt applicable or advised me of the who services going down.
The Process Directory on the intranet is only a GUIDELINE on how to perform and not set rules as there are minor instances that the process directory doesnt apply
Quote:
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Originally Posted by from above
People who worked with me at Dudley have agreed with what I have said and what could have been done, I have friends who still work there and understand what I was going through and how the company could have done more, and how they too would be discusted and not pushing it throught the Switchboard at a time of family emergency.
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I have not only had Customer Services agree with me but also Credit Services and Customer Relations, Please sit there and tell me im still wrong even though agents
STILL working at Virgin Media are stating that all what I said is still possible to do.
Now I am not going to make a fool out of my self by complaining about a processs that may have changed, YOU SHOULD KNOW THIS, I told you ive worked there since 2003 - 2007, this in its self will tell you im aware of how the changes take effect.
AND YES I left before the merger was announced PUBLICALLY (VIRGIN MEDIA BRAND) but the merger was taking effect internally since the end of 2005 / begining of 2006 with NTL forming NTL:TELEWEST and then the remainder was going throught during summer 2006 right until February 2007, which consisted of aligning the products and the standard of service, the processes with each company.