[info4u]

Originally Posted by cybernetic_tiger

Could it also be anything relating to...



??

Nope, You will find that I left at my own accord and went on to Work for a call centre offering more, so totally irrelevant the reason I put that at my signiture is because i offered help before but stopped so people would stop asking me questions about VM as new processes would have come in that I would be unaware of therefore would be unfair for me to give incorrect advise and info out

---------- Post added at 19:35 ---------- Previous post was at 19:30 ----------

Originally Posted by Chris

The last person I challenged for posting phone recordings online threw a right hissy fit. Admittedly via PM because the thread in question went into meltdown and got locked before he had a chance to vent his spleen in public.

I'm hoping info4you will be able to post a more rational justification for his actions. I am genuinely interested to know what his motivation is, and what he thinks he will achieve.

After 4 months of poor broadband service where it kept dropping and never asking for credits etc but just the problem to be fixed, refusal to remove a barring off the account (that should have been removed a week before) and the level of inconsideration is the reason for making the call public.

The fact that after numerous complaints stemming from end of April to present date and no resolution means by right I should have gone to ofcom.
But as there is an active complaint dealt with by NCLC (National Customer Liason Centre) Im giving until the 30th September before recording of all calls go to the NCLC and Ofcom to review it, plus going on Youtube will give the general members of the public an insight as to how Virgin can be.

Its not the individual staff member but the company, if it was, you could get good calls and bad but over 3 months (quarter of a year) of poor service, I believe this is due to poor processes introduced to VM since working with them.

People can make their own minds up the call will be uploaded shortly

---------- Post added at 19:38 ---------- Previous post was at 19:35 ----------

Originally Posted by bonzoe

You have spoken to a solicitor, did he think that you had a case worth persuing, and if so, why aren't you persuing it in an adult fashion?

Socilitor is a friend of mine, reason why she was confirmed on was because I wanted to verify legally where I stood with putting a recorded call on the internet.

As the first call I recorded I did obtain permission to record the call but didnt specify what it would be used for.

It was cableforum who made me aware that there may be legal implications for doing this, I didnt think there would be since permission was acquired but upon speaking with the solicitor was advised you MUST also advise what the call may be used for otherwise it is up to the INDIVIDUAL agent to take legal action against me (Not Virgin Media) and that there has been cases known to have caused payouts up to £1000 - £2000 something Im not going to risk over failing to state what it would be used for

In this call it makes the agent aware that the call is being recorded AND that it may be used for Legal Purposes, Ofcom and Internet purposes.

The agent agreed to continue