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Originally Posted by to moderators
Previous post was removed as part of concern that it would harm cableforum in any way.
Legally the files are stored on Youtube servers and not CableForums, thus there is no possible penalties for CF.
Unlike the previous call....
the agent is advised the call is being recorded and given the option to continue the call or opt out and is make aware the call maybe used for Legal purposes or Internet, to which the agent agrees to continue
Thus no legal action can be taken by the agent against me since they was made aware, VM are unable to take legal action as my private calls are my choice to make public (not subject to confidentiality
I did pull the calls from youtube in the meanwhile to confirm the legality side from a solicitor, who has confirmed I needed to not only ask for their permission to record the call as I did but also tell them what it would be used for (Cableforum was right originally) the call that will be uploaded in the next 4 days will contain both in the recording thus we can all have a listen and no one can sue ME
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The calls that will be uploaded explain the details of my complaints...
1] VM installed (Telewest) cut my old BT line to thread the VM line through the same hole, meaning £125.00 install fee now with BT if I want to go back
2] 3 months (1/4 of a year) poor broadband service constantly cutting out daily, where VM have admitted to oversubscribing and engeneer believes noise levels are being transmitted from one one else in the area using old equipment
3] Highusage cut of line dispite good payment history, long term customer, all 4 services (Mobile Phone, TV, Internet, Land Line) (High Usage means they cut your line off before its due if they see a big jump in your bill
4] After paying £250.00 (£140.00 more than they wanted) they failed to take off the call baring a week on, when having to make an emergency call they refused to push it thru the switch board at the national telephony centre and told me to wait 24hrs (though if they had contacted NTC it would have bene up and running between 20 mins to 2hrs)
5] Staff attitude and Ignorance
6] Blindfold sent thru the post and letter asking me to sleep on it (after all the above) standard letter but not appropiate
all over the past 4 months
It also explains about other service providers....
1] Skype (VOIP 'Voice over IP' telephony)
http://www.skype.com/intl/en/prices/
Subscription for equivalent to Talk Unlimited with Virgin Media
http://www.skype.com/intl/en-gb/allf...europecountry/
£2.24 Inc VAT for 10000hrs = 7 Days of continuous calling
£2.91 Inc Vat for inbound line rental (to receive incoming calls)
Total: £5.15 a month including VAt
Virgin Medias equivelant to this is...
£11 Line Rental
£7.95 Talk Unlimited
Total: £18.95
Savings in a year with Skype = £165.60 ( (£18.95 - £5.15) * 12 )
2] 02 Broadband (BT Phone line would be required for this however)
http://www.moneysupermarket.com/broadband/
o2 Broadband = £7.50 a month 8MPS and unlimited
Virgin Media = £4.50 a month for 2Mps and unlimited
- or -
Virgin Media = £16.00 a month 10MPs and unlimited
Yes ADSL but if you like near the exchange like I do your laughin
and with the news asking government to push for Fibre optic to be across all companies not just VM looks like in a few years it wont make a difference (now me being me and factual ill supply you with a link to that too)
http://news.bbc.co.uk/1/hi/business/7506742.stm
http://news.bbc.co.uk/1/hi/technology/7610692.stm
http://news.bbc.co.uk/1/hi/technology/7001413.stm
Now their TV package well for me I dont watch it anymore so thats going to not paying for the XL package is I dont watch the channels Freeview is good enough for me
Virgin Mobile:
No incentives for customers
02 Mobile
£15 a month and call all your 02 mobile friends for as long as you want for free and text them 2 as often as you want for free
The recording....
The call will re re-uploaded to Youtube in the next 3-4 days and links supplied to the call for those to listen. The original call uploaded had been removed by my self from youtube whilst verifying where I stand legally making public someone elses voice on a recording but this has now been clarified that I needed to not only ask for permision as I did originally but also let them know what the call may be used for.