Quote:
Originally Posted by LyntonT
I have spoken to Virgin Tech Support who have apparently identified an issue with signal levels and the SNR to/from my modem.
An Engineer is booked to look at this problem but to be honest it worries me that the whole thing seems to be so critical like that.
I'm really begining to think I have made a bad decision moving ISP's.
So disappointed with something that ought to have been so good from the start.
Lynton
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If you set up VM newsgroups and post your signal levels and modem logs into virginmedia.support.broadband.cable, they will be able to confirm what you have been told over the phone. During my six years on cable broadband I have only had one signal issue which they were able to resolve remotely.
The newsgroup support is excellent. When you post a message you need to give them your alias - the part before the @ in your email address, they can locate your account from this info.