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CrowmanUK · 15-09-2008, 18:01

Sorry Darth but after having had to deal with customer/tech support and getting nowhere I gave up and got in touch with the ISPA, I had departments telling me I'd got in touch with the wrong dept and handing me all over the place but I never actually got to talk to somebody who could help, I asked if I could speak to a manager only to be told that no, I couldnt speak to one but they could phone me back, that never happened and why should somebody have to phone the ISPA for something as simple as this.
I had bandwidth software running on my pc and when I told them that there was no way I should have been stm'd I got asked if I ever turn off the dsl modem because the modem logs might have been in error. So even if you do have proof that you've been wrongly stm'd you'll either get shoved from one incorrect dept to another and never get to speak to somebody who can/will sort it out.
The tech guy even said, it says in the logs you're stm'd and theres nothing we can do about it.
It's depressing to be honest, for you cable guys by the time you're finished on the phone sorting it out the 5 hour limits probably gone off.

15-09-2008, 18:01	#70
CrowmanUK Inactive Join Date: Apr 2008 Posts: 165	Re: Pathetic excuse. Sorry Darth but after having had to deal with customer/tech support and getting nowhere I gave up and got in touch with the ISPA, I had departments telling me I'd got in touch with the wrong dept and handing me all over the place but I never actually got to talk to somebody who could help, I asked if I could speak to a manager only to be told that no, I couldnt speak to one but they could phone me back, that never happened and why should somebody have to phone the ISPA for something as simple as this. I had bandwidth software running on my pc and when I told them that there was no way I should have been stm'd I got asked if I ever turn off the dsl modem because the modem logs might have been in error. So even if you do have proof that you've been wrongly stm'd you'll either get shoved from one incorrect dept to another and never get to speak to somebody who can/will sort it out. The tech guy even said, it says in the logs you're stm'd and theres nothing we can do about it. It's depressing to be honest, for you cable guys by the time you're finished on the phone sorting it out the 5 hour limits probably gone off.