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Milambar · 15-09-2008, 17:11

Actually, Darth, to be fair, it has to be said that in the 8 years Ive been an C&W/NTL/VM customer, I have only had to phone technical support 4 times, and use the newsgroup support once, and that each time, the problem has been rectified quickly and efficiently.

Although when mom died in 2005, there were problems as I had to get the service moved from her name into mine, and was without internet for almost 3 months, as first they set up a direct debit on HER account in MY name, etc. All kinds of stupid mistakes like that, but thats Customer Services, not Technical Support... In the end, it was sorted out when someone who worked for VM, on another forum (chetnet), emailed me, and took control of the issues...

Therefore, I don't think the service itself is crap, on the contary, I find it stable, and suits my needs adequately, although others obviously dont agree with me. However their customer relations policies do appear to be designed to drive loyal customers away, however, those are issues for other forums.

With regards to your comments about ambits and ex-telewest. I have to admit I know nothing about the ex-Telewest systems, but since the SNMP was working on the actual customers CM, and not the UBR, why could that not be reimplemented?

15-09-2008, 17:11	#67
Milambar Inactive Join Date: Jan 2008 Posts: 954	Re: Pathetic excuse. Actually, Darth, to be fair, it has to be said that in the 8 years Ive been an C&W/NTL/VM customer, I have only had to phone technical support 4 times, and use the newsgroup support once, and that each time, the problem has been rectified quickly and efficiently. Although when mom died in 2005, there were problems as I had to get the service moved from her name into mine, and was without internet for almost 3 months, as first they set up a direct debit on HER account in MY name, etc. All kinds of stupid mistakes like that, but thats Customer Services, not Technical Support... In the end, it was sorted out when someone who worked for VM, on another forum (chetnet), emailed me, and took control of the issues... Therefore, I don't think the service itself is crap, on the contary, I find it stable, and suits my needs adequately, although others obviously dont agree with me. However their customer relations policies do appear to be designed to drive loyal customers away, however, those are issues for other forums. With regards to your comments about ambits and ex-telewest. I have to admit I know nothing about the ex-Telewest systems, but since the SNMP was working on the actual customers CM, and not the UBR, why could that not be reimplemented?