[LyntonT]

OK thanks to everyopne for the responses.
I now have my phone, TV and Internet access with Virgin.
The Engineer was brilliant and managed to work around the second phone point issue.
The TV and phone are fine but to be honest I'm really disappointed with the Internet access.
I have a 10MB link whose speed regularly and random drops down to 2MB for a fraction of a second.
Normally this wouldn't be a problem but internet video chat is a lifeline between me and my parents who live in New Zealand.
The weekend just gone was the first time I tried the chat while with Virgin and to be honest it was crap with audio video dropouts and garbling.
With my previous ISP I was on ADSL but only ever got about 2Mb due to me being a long distance from the exchange but at least it was stable at 2Mb for the 6 years I had it and the video chats were great.
I have spoken to Virgin Tech Support who have apparently identified an issue with signal levels and the SNR to/from my modem.
An Engineer is booked to look at this problem but to be honest it worries me that the whole thing seems to be so critical like that.
I'm really begining to think I have made a bad decision moving ISP's.

So disappointed with something that ought to have been so good from the start.

Lynton