Quote:
Originally Posted by darthlinux
Ok Virgin wont tell you they cant or wont who cares
*Waits for darthy to get bashed*
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Not really a bashing, but a comment. Most people
will care of the above because in this case it might be the cause of a fault - which is something you would think someone in the
faults department might need to check.
In instances such as these, a fault with STM being wrongly applied is a possibility that ought to be eliminated by a support call as and when appropriate. Denying support staff from querying the system inhibits their ability to investigate and diagnose someone calling with the 'constantly STM'ed' saga.
The only circumstance under not allowing support staff to query the STM system is when the STM system is 100% infallable. Can anybody give a concrete statement as to if this condition does or does not exist?