Quote:
Originally Posted by laurenced
I've just seen the sticky at the top of this forum about the modem's status -- here are my stats:
Downstream Status
Operational
Channel ID
0
Downstream Frequency
331000000 Hz
Modulation
256QAM
Bit Rate
20480000 bits/sec
Power Level
16.6 dBmV
Signal to Noise Ratio
43.9 dB
Upstream Status
Operational
Channel ID
1
Upstream Frequency
18800000 Hz
Modulation
QPSK
Bit Rate
768000 bits/sec
Power Level
39.5 dBmV
Any problems there?
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Yes you have a problem, everything is not OK your Downstream power level is way out you need to call Tech Support ASAP as that should be between -12 and +12.
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Tech Support is open 24/7 on the numbers below.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.
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