Cable Forum - View Single Post - SLA

11-09-2008, 22:31

This what I have found on the website http://www.ntltelewestbusiness.co.uk...?view=features
Business Phone Lines

Benefits

Full range of bundled options – we work hard to ensure our customers get the most from our service, so we can offer you a one-stop shop for internet, voice and even equipment like our range of cordless phones
Industry-leading SLA – we’ll make sure we get back to you within two hours and solve any problem within four hours.

Looks like the 6 hours only applies to phone fault.

11-09-2008, 22:31	#4
whydoIneedatech Guest Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles Posts: n/a	Re: SLA - Business internet This what I have found on the website http://www.ntltelewestbusiness.co.uk...?view=features Business Phone Lines Benefits Full range of bundled options – we work hard to ensure our customers get the most from our service, so we can offer you a one-stop shop for internet, voice and even equipment like our range of cordless phones Industry-leading SLA – we’ll make sure we get back to you within two hours and solve any problem within four hours. Looks like the 6 hours only applies to phone fault.