Thread: O2 can ram it!!
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Old 11-09-2008, 22:05   #4
on in an hour!
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on in an hour! has reached the bronze age
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Re: O2 can ram it!!
Quote:
Originally Posted by David F View Post
I personally would not apply something as a ring tone or wallpaper from the memory card to the phone just in case this very thing happens. I imagine its a software issue myself. Try moving the applied files to the phone and see if it loses them then
cheers zing,have just done this b4 i posted,will see how it goes(even though in my frustration i told them i was canx my DD)but should i HAVE to??..again,its the principle,am i getting what im paying for

---------- Post added at 21:05 ---------- Previous post was at 21:03 ----------

Quote:
Originally Posted by Cerberus View Post
As I worked for them and yes I stress the word WORKED, this does not surprise me and is basically O2 policy. Although I am surprised it is going to take longer to send by post than take your faulty phone to the store.

it used to be 28 days via the store and 3 day turnaround via post/Parcelforce/DHL.

Also the £25 charge for the use of a loan handset is at the store managers descretion.

My advice is this. Contact your local O2 stores to see what loan handsets they have (usually poor ones btw) and to see if the manager will waiver the fee or even lower it.

Failing that, complain directly to the Complaint Review Service based in Leeds. Details here. Best to ring them, they get such a shock when you call them.

I am surprise a firmware update on the handset hasn't fixed it tbh. Usually results in being dodgy firmware.

Let us know how you get on.
thanks cerberus,
i will ring them tommorrow and post any outcomes/advancements,but they deffo said 3 days from shop,28 in post
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