Cable Forum - View Single Post - SLA

cybernetic_tiger · 11-09-2008, 21:58

The 6hr SLA is only a callback SLA. The fix SLA is 40 working hours (5 days). Also the Business Essentials package is not supported out of hours.

11-09-2008, 21:58	#3
cybernetic_tiger Inactive Join Date: Aug 2006 Location: The dog house Posts: 423	Re: SLA - Business internet The 6hr SLA is only a callback SLA. The fix SLA is 40 working hours (5 days). Also the Business Essentials package is not supported out of hours.