[mentalis]

Originally Posted by the-tuss

Another newbie here with a catalogue of frustrations with BT.

To start with, it's probably best to say that unfortunately my rural location means I have to use BT for my broadband..

My 2mbps ADSL broadband was connected 2 weeks ago, and I was immediately getting a meagre DSL connection rate: 128 kbps(download), 64 kbps(upload)..

I called BT, who told me this would speed up considerably over the next 7-10 days. So I waited..

After 7-10 days, and daily checks, the upload/download speeds still stayed the same . Called BT and their unenthusiastic Indian help desk fella told me that I should be happy with this connection speed and that it is 'normal to received this speed on a 2mb connection package which I am paying for??

Now, call me crazy, but I am paying for 2mb connection and not even getting half a meg.. It'll be like ordering 2 pounds of spuds from Tescos home delivery and only having 1 spud delivered, and Tesco telling me 'its normal'.

Can someone please advise? This ain't normal right?

T.

If you are in a rural location, how far are you from the exchange?