Hi All
I have been having terrible connectivity / speed issues for a couple of months and any help anyone can give would be great. I will try to give as much information as I can.
First a general description of the problem.
Am on the 8MB Virgin ADSL Service, but am currently only receiving speeds of about 0.1 MB, though it has been as high as 2.5 MB. In addition I am getting cut off over 20-50 times per day. Recently I changed to Virgin from BT as I was having the same type of issue there, and I thought it was BT's faut and changing hasnt made any difference. Prior to that, I had been getting decent (2-3 MB) connection speeds with no connectivity issues whatsoever for a few years. I'm using a Netgear router and connected by Ethernet cable but, as I say, the problem was similar on the BT home Hub. This is why I have not contacted customer support.
Have done all the normal things like virus checks, anti spyware, but my wife's computer (which is on wireless) also has the same speed problems.
Our phone and ADSL cable are connected via a microfilter into the wall socket, as they have always been. The phone works ok
Im in London and running Windows XP.
I tried to do a line test as per the forum FAQ but got the message "target IP does not respond to ICMP ping"
If anybody has any ideas, even if they can't solve it, but where do I go from here, it would be much appreciated .
---------- Post added at 01:29 ---------- Previous post was at 01:25 ----------
Traceroute to
www.bbc.co.uk results :
1 62.30.31.130 (62.30.31.130) 0.733 ms
2 194.117.133.226 (194.117.133.226) 0.745 ms
3 rabat-pos150.network.virginmedia.net (194.117.136.178) 8.586 ms
4 puebla-pos20.network.virginmedia.net (194.117.136.150) 8.597 ms
5 gsr-hsd-gw2-pos90.network.virginmedia.net (194.117.136.166) 8.647 ms
6 *
7 osr-hsd-gw3.network.virginmedia.net (194.117.136.146) 8.820 ms
8 bbc-gw0-linx.prt0.thdoe.bbc.co.uk (195.66.224.103) 8.865 ms
9 212.58.238.153 (212.58.238.153) 8.772 ms
10 te12-1.hsw1.cwwtf.bbc.co.uk (212.58.239.234) 9.795 ms