Thread: Bloody BT! My supposed 2mbps connection! advice please!
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Old 10-09-2008, 23:11   #7
dragon
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Re: Bloody BT! My supposed 2mbps connection! advice please!
Quote:
Originally Posted by the-tuss View Post
Another newbie here with a catalogue of frustrations with BT.

To start with, it's probably best to say that unfortunately my rural location means I have to use BT for my broadband..

My 2mbps ADSL broadband was connected 2 weeks ago, and I was immediately getting a meagre DSL connection rate: 128 kbps(download), 64 kbps(upload)..

I called BT, who told me this would speed up considerably over the next 7-10 days. So I waited..

After 7-10 days, and daily checks, the upload/download speeds still stayed the same . Called BT and their unenthusiastic Indian help desk fella told me that I should be happy with this connection speed and that it is 'normal to received this speed on a 2mb connection package which I am paying for??

Now, call me crazy, but I am paying for 2mb connection and not even getting half a meg.. It'll be like ordering 2 pounds of spuds from Tescos home delivery and only having 1 spud delivered, and Tesco telling me 'its normal'.

Can someone please advise? This ain't normal right?

T.
Sounds like the Helpdesk agent was confusing Kilobits with Kilobytes.
sounds to me like a fault and unless its the exchange equipment changing ISP will not help that.

Did they send you a homehub, does that sync any better (If at all) than the netgear?

If you have one would you mind plugging it in and trying it, ideally with a new filter and a different cable between you and the test socket.

also try http://www2.bt.com/faults there is an option there called "think you have a fault" that will hopefully get the system to run a line test.

P.s I've sent you a PM.
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