Didnt there used to be another number that cost so much a minute, then if it was determined the problem wasnt because of your computer youd get a refund? im sure I used to get through to people in wales most the times I phoned up & the problem was always resolved quickly.
Now it seems whatever time of day I call (151) 9 times out of 10 I get somebody that sounds indian & is no help whatsoever and seems to be reading a script.. before disapearing for 5 mins to talk to their supervisor before returning & saying their equipment has failed... so can I call back in 5 hours or so.
I get the the following every single night I phone up with the
same problem as the night before
What lights are on your modem
Lets go into safe mode with networking
How much do you download each day dureing peak hours
Turn your modem off whilst I test the modems signal from my end
You are using a firewall(im not), I need it disabling.
Which torrents do you use daily
Your modem is recieving the full 20mb so its 100% a problem with your pc please get it checked out.
Your looseing 20% packets because your being traffic managed.
Because im somebody that hates being confrontational, or making another persons job hard for them.. I just get on & do all their tests but at the same time I continually explain other people on my UBR/Street are having the exact same problem.
I wish I could just get put through to somebody from wales who listens to me
& can organise a tech.