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LaineY · 10-09-2008, 14:34

"The Other Person Has Cleared... beeeeeeep

no comment to be honest..

2 hrs lol...

I often wonder if there is a Chalk board on the wall with the 5 standard things to ask in some centres.

When i worked for them. WE DIDNT HAVE A SCRIPT. you did what you felt was right and what you thought was wrong and you know what.. 9 times out of 10 the issue was resolved.. or the customer went away with a decent peice of mind..

i suppose thats whats different about UK call centres

Im guessing by the sounds of things and by the way most countries outside the UK go. the training must be much poorer.

10-09-2008, 14:34	#30
LaineY Inactive Join Date: Mar 2007 Location: Scotland Services: <V+ - XLTV - XLTelco - 20MB> Posts: 349	Re: slow internet speeds "The Other Person Has Cleared... beeeeeeep no comment to be honest.. 2 hrs lol... I often wonder if there is a Chalk board on the wall with the 5 standard things to ask in some centres. When i worked for them. WE DIDNT HAVE A SCRIPT. you did what you felt was right and what you thought was wrong and you know what.. 9 times out of 10 the issue was resolved.. or the customer went away with a decent peice of mind.. i suppose thats whats different about UK call centres Im guessing by the sounds of things and by the way most countries outside the UK go. the training must be much poorer.