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D.Casey · 10-09-2008, 14:03

Phoned up today

1st at 12.30pm I get through to a india call centre (I presume it was 1 as the guy was called Astif & he had what sounded like bollywood music in the background). We went through the usual... how many lights on your modem, how much do u d/load at peak times etc.

I really tried hard to make him see it wasnt just me with the problem & my line is perfect until the specific times every night when it goes wrong.

I even gave neighbours addresses (with their permission) who are having the exact same problem, yet he just kept saying there was nothing wrong with the UBR and he couldnt send a tech out, he said my only option was to write a letter to a specific department regarding my problem.

So I said what should I do in the meen time, & he replied "Dont use the net for things like downloading between 6 & 10" and only use it for "light browsing" and ill be ok.

So I called the accounts department & said this really cant go on as its been nearly 3 weeks now & its unfair im paying for 20mb yet getting between 1 & 3mb for the majority of the night (and my neighbours are the same) - she said she'd get a tech sent out & this problem sorted asap.. she personally couldnt organise 1 as only the faults department can so she'd go and explain then transfer me through but in the meen time I shouldnt alter my accounts/payments.

10mins on hold & im back to another indian sounding guy with the same music in the background, & instead of helping organise a tech visit... I have to endure the "what lights are on your modem.. lets do safe mode with networking" stuff again.
I explained ive done this not 20 mins ago & atleast 6 times in the last 2 weeks with 1 of them, and I really need a tech visit.

He then replied work has been carried out on my UBR today, when I asked which grimsby UBR that was.. he couldnt say as he didnt know.
He then said the problem has been closed and I needed to phone back after 6 when im having the problem again and he'll check the modems signals then escalate the problem to his superiors again once they have found the problem.

I asked for the work number he had for the work carried out today on the ubr & he gave me this number: 2092174

It took me almost 2 hours of being on the phone to get that response.

I guess ill just have to wait until after 6 to see if he was telling the truth or not.

I dont want to come across as being negative or ungreatful, but if work had been carried out today on the UBR.. wouldnt the 1st faults peson have told me?

10-09-2008, 14:03	#29
D.Casey Inactive Join Date: Jun 2007 Posts: 167	Re: slow internet speeds Phoned up today 1st at 12.30pm I get through to a india call centre (I presume it was 1 as the guy was called Astif & he had what sounded like bollywood music in the background). We went through the usual... how many lights on your modem, how much do u d/load at peak times etc. I really tried hard to make him see it wasnt just me with the problem & my line is perfect until the specific times every night when it goes wrong. I even gave neighbours addresses (with their permission) who are having the exact same problem, yet he just kept saying there was nothing wrong with the UBR and he couldnt send a tech out, he said my only option was to write a letter to a specific department regarding my problem. So I said what should I do in the meen time, & he replied "Dont use the net for things like downloading between 6 & 10" and only use it for "light browsing" and ill be ok. So I called the accounts department & said this really cant go on as its been nearly 3 weeks now & its unfair im paying for 20mb yet getting between 1 & 3mb for the majority of the night (and my neighbours are the same) - she said she'd get a tech sent out & this problem sorted asap.. she personally couldnt organise 1 as only the faults department can so she'd go and explain then transfer me through but in the meen time I shouldnt alter my accounts/payments. 10mins on hold & im back to another indian sounding guy with the same music in the background, & instead of helping organise a tech visit... I have to endure the "what lights are on your modem.. lets do safe mode with networking" stuff again. I explained ive done this not 20 mins ago & atleast 6 times in the last 2 weeks with 1 of them, and I really need a tech visit. He then replied work has been carried out on my UBR today, when I asked which grimsby UBR that was.. he couldnt say as he didnt know. He then said the problem has been closed and I needed to phone back after 6 when im having the problem again and he'll check the modems signals then escalate the problem to his superiors again once they have found the problem. I asked for the work number he had for the work carried out today on the ubr & he gave me this number: 2092174 It took me almost 2 hours of being on the phone to get that response. I guess ill just have to wait until after 6 to see if he was telling the truth or not. I dont want to come across as being negative or ungreatful, but if work had been carried out today on the UBR.. wouldnt the 1st faults peson have told me?