Quote:
Originally Posted by whydoIneedatech
Ring up again and ask about getting the modem swapped by a Tech as that may resolve this issue quicker.
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It does seem as if it's a modem issue with it failing to apply the upgrade file, but unfortunately when I called up, I was met with insistence that the modem isn't at fault, and that a new one will have the same problem as it is a server issue. The CSA didn't go into specifics unfortunately, and refused to put me through to the 2nd line team (assuming there is one).
Thanks for your assistance
At the moment I'm kind of getting around it by using OpenDNS servers; for some reason it seems to work, but I'm still stuck on a pre-activation IP giving me 10mb/64k line, so no downloading for me at the minute
