Thankyou, ill defo give vm another call tommorow - If I can tell them other people than myself are having problems in the dn35 area they may actually listen to me
When I talked to somebody from vm who actually did listen last thursday, he thought it may be something to do with the snr - not sure what he ment but I guess the technician will have to have a look.
Been to ask my neighbour what hes getting & hes on a 10mb line.. getting just below 3mb on speedtest.net (about 10mins ago), its same as what I am now.