Hi guys, hoping someone might be able to assist with this one, it's extremely weird.
Whenever I try to navigate to any webpage using my VM cable connection, I get redirected to the VM broadband activation page. I've been on to VM several times and had to do all the usual checks (unplugging modem, router etc.). Also, mail, MSN, Usenet are no longer working. Bizarrely though, my XBox 360 can still connect fine to Live.
List of events:
Around 4am (!) I lost connectivity and the Sync light on the modem started flashing, as did the online box on the V+ box, but I was still receiving TV signal.
10 minutes later the modem picked up sync again and I started getting the broadband activation page. Usenet was still working.
Thinking there might be a glitch, I completed the broadband registration wizard (with hindsight I probably shouldn't have...) and it all seemed normal up to the point at which it says it's going to reboot the modem. It didn't, and then asked me to. Did so, and got the same activation wizard again on trying to go to Google.
I then called VM tech support to be told (eventually) that I should leave it 4+ hours and then reboot the modem.
Around 1pm (after I got up
) I rebooted the modem, and again still got the activation site after doing so. Another call to VM had me doing the same tests I had earlier, and was told the problem was going to be escalated but it might take up to 5 days to fix. I found this unacceptable and phoned through to customer services to try and get it expedited, but no go.
As things stand at the minute, DNS isn't working as everything resolves to 194.168.4.37 as detailed below:
Code:
C:\Documents and Settings\Shaun>nslookup google.com
Server:
Address: 10.0.0.1
Name: google.com
Address: 194.168.4.37
C:\Documents and Settings\Shaun>nslookup microsoft.com
Server:
Address: 10.0.0.1
Name: microsoft.com
Address: 194.168.4.37
C:\Documents and Settings\Shaun>nslookup cableforum.org
Server:
Address: 10.0.0.1
Name: cableforum.org
Address: 194.168.4.37
The modem also appears to have had the line speed regraded; downstream is showing at 10mb and upstream is showing at 64k (I'm on the XL package which should be 20mb down and 768k up). Also, in the event log, the modem states that it downloaded a config file and failed to perform the upgrade - the filename changes randomly each time I reboot the modem.
Nothing on the PC is working at all now (I'm connecting through T-Mobile at the mo...) yet XBox Live is working okay, which I find most odd. I've factory reset my router several times, and rebooted the modem more times
I'm at a loss. Anyone able to assist?
I wasn't sure which info would be required from the modem (which is one of the black VM ones, similar in style to the old NTL blue one) so I've documented everything below:
Modem info:
Code:
Status
Item Status Comments
Acquire a Downstream Channel 586750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Downstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level :0.6 dBmV
Downstream SNR : 41.5 dB
Upstream
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level :0.6 dBmV
Downstream SNR : 41.5 dB
Upstream Burst
Req Init Maint Per Maint Short Data Long Data
(1) (3) (4) (5) (6)
Modulation Type QPSK QPSK QPSK 16QAM 16QAM
Differential Encoding Off Off Off Off Off
Preamble Length 64 128 128 200 216
Preamble Value Offset 244 6 6 504 504
FEC Error Correction (T) 0 5 5 5 9
FEC Codeword Information Bytes (k) 16 34 34 78 232
Scrambler Seed 338 338 338 338 338
Maximum Burst Size 0 0 0 19 139
Guard Time Size 8 48 48 17 77
Last Codeword Length Fixed Fixed Fixed Short Short
Scrambler on/off On On On On On
Operation Config
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 64000
Maximum Upstream Channel Burst :1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Event Log
Tue Sep 09 14:16:00 2008 Tue Sep 09 14:16:00 2008 Information (7) CableModem software upgrade failed
Tue Sep 09 14:16:00 2008 Tue Sep 09 14:16:00 2008 Error (4) SW upgrade Failed after download - Incompatible SW file
Tue Sep 09 14:16:00 2008 Tue Sep 09 14:16:00 2008 Information (7) SW dload: Invalid image signature!
Tue Sep 09 14:15:59 2008 Tue Sep 09 14:15:59 2008 Notice (6) SW Download INIT - Via Config file dsfd;kfo
Tue Sep 09 14:15:59 2008 Tue Sep 09 14:15:59 2008 Information (7) CableModem software download started
Tue Sep 09 14:15:59 2008 Tue Sep 09 14:15:59 2008 Information (7) Software upgrade has started.
Tue Sep 09 14:15:58 2008 Tue Sep 09 14:15:58 2008 Information (7) A software upgrade filename was specified in the config file.
Tue Sep 09 14:15:58 2008 Tue Sep 09 14:15:58 2008 Information (7) Authorized
Tue Sep 09 14:15:57 2008 Tue Sep 09 14:15:57 2008 Information (7) Registration complete!
Tue Sep 09 14:15:57 2008 Tue Sep 09 14:15:57 2008 Information (7) We registered with a DOCSIS 1.0 config file!
Tue Sep 09 14:15:57 2008 Tue Sep 09 14:15:57 2008 Information (7) Received a REG-RSP message from the CMTS...
Tue Sep 09 14:15:57 2008 Tue Sep 09 14:15:57 2008 Information (7) Sending a REG-REQ to the CMTS...
Tue Sep 09 14:15:57 2008 Tue Sep 09 14:15:57 2008 Information (7) CableModem SNMP configure complete
Tue Sep 09 14:15:55 2008 Tue Sep 09 14:15:55 2008 Information (7) IP init completed ok
Tue Sep 09 14:15:55 2008 Tue Sep 09 14:15:55 2008 Information (7) CableModem TFTP init ok
Time Not Established Time Not Established Error (4) ToD request sent- No Response received
Time Not Established Time Not Established Information (7) CableModem DHCP client init ok
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Router info:
Code:
WAN IP 213.107.124.xxx
Subnet Mask 255.255.255.0
Gateway 213.107.124.1
Primary DNS 62.253.162.232
Secondary DNS 194.168.4.37
Any assistance would be gratefully received! Cheers.