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LaineY · 09-09-2008, 12:58

make sure ur rebooting ur modem and routers when plugging them into the modem. and pc's

always turn the motorolla on first. then the router bout 8 secs later... leave it for a min and try ur con..

Try pinging your router ..

192.168.1.1 and see if you get decent replys and what MS the replies are at..
to do this go to Start > Run > CMD and in the Black box type Ping 192.168.1.1 and press enter..

let us know how u get on...

Im guessing by the look of things hes on an EX NTL platform.
if thats the case i was always told the power levels can be around -12 to +12
on the downstream .. on Telewest..

is it different for NTL Area customers?

09-09-2008, 12:58	#4
LaineY Inactive Join Date: Mar 2007 Location: Scotland Services: <V+ - XLTV - XLTelco - 20MB> Posts: 349	Re: Unresponsive connection make sure ur rebooting ur modem and routers when plugging them into the modem. and pc's always turn the motorolla on first. then the router bout 8 secs later... leave it for a min and try ur con.. Try pinging your router .. 192.168.1.1 and see if you get decent replys and what MS the replies are at.. to do this go to Start > Run > CMD and in the Black box type Ping 192.168.1.1 and press enter.. let us know how u get on... Im guessing by the look of things hes on an EX NTL platform. if thats the case i was always told the power levels can be around -12 to +12 on the downstream .. on Telewest.. is it different for NTL Area customers?