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Re: Unresponsive connection
Your Downstream power level should be higher it to low at present so a call to Tech Support is required, call them and explain your problem.
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Tech Support is open 24/7 on the numbers below.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.
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